THESE TERMS AND CONDITIONS APPLY TO YOUR VISIT TO AND YOUR USE OF OUR WEBSITE
AT “WWW.CONNECT2MYDOCTOR.COM”, THE SERVICE AND THE APPLICATION, AS WELL AS
TO ALL INFORMATION, RECOMMENDATIONS AND/OR SERVICES PROVIDED TO YOU ON OR
THROUGH THE WEBSITE OR ANY OTHER APPLICATION OR SERVICE PROVIDED BY
CONNECT2MYDOCTOR. PLEASE READ THESE USER TERMS AND CONDITIONS CAREFULLY
BEFORE USING OUR SERVICE. YOUR REGISTERING BELOW SHALL BE CONSIDERED AS
ACCEPTANCE OF THESE USER TERMS AND CONDITIONS FOR USAGE
Connect2MyDoctor.com, the web site and its associated web portals, Mobile/Tablet APPs and
IT applications thereof, are owned by Neev Labs Pte. Ltd., and are sold and/or licensed by Neev
Labs subsidiaries, affiliates and/or resellers, hereafter referred to as “Connect2MyDoctor”.
Connect2MyDoctor is an Internet based technology platform that attempts to connect
providers of online health services (hereafter referred to as "Healthcare Service Provider") and
users (hereafter referred to as "you").
By Signing up for the Connect2MyDoctor service on creation of a user account on the website,
you are agreeing to abide by the terms and conditions mentioned hereunder.
You represent that if you are an individual, you are of legal age to enter into a binding contract,
or that if you are registering on behalf of a legal entity, that you are authorized to enter into,
and bind the entity to, these User Terms and Conditions to register for the Service and the
Connect2MyDoctor does not provide any medical advice or service. We are merely a
Technology Solution provider and this contract is for the use of technology and tools provided
by Connect2MyDoctor, which may be revoked by Connect2MyDoctor without prior notice via
email or SMS or any such communication. Currently there is no license or usage fee charged
by Connect2MyDoctor for the Technology and Tools provided, however Connect2MyDoctor
reserves the right to impose a fee for data storage and or for usage of the Technology, Tools,
Platform or Services or any new features that may be added any time at Connect2MyDoctor’s
discretion and may amend this policy from time to time with prior notice. Connect2MyDoctor
reserves the rights to discontinue in its sole discretion, any of the services provided on
Connect2MyDoctor to any user at any time. If you disagree with changes in terms and
conditions of Connect2MyDoctor at any time or they are unacceptable to you, you may cancel
your subscription to the service or terminate your account at any time but Connect2MyDoctor
will not refund any fees already paid by you, if any.
On such termination, you shall have no more claims on your personal data stored on
Connect2MyDoctor or any response/content posted by you or on your behalf on any other
user/Healthcare Provider, current or terminated, that you may have interacted with via
Connect2MyDoctor. Connect2MyDoctor will not be responsible for providing this data in any
form to your or to any third party service or provider. The Doctor/Healthcare Service Provider
decides the fees charged per consultation. Connect2MyDoctor is only acting as an
intermediary to processing payments on behalf of the Doctor/Healthcare Service Provider.
By using the services provided on our web portal, you enter into a contract with
Connect2MyDoctor. In order to be able to use the Service, you first need to sign up to create
an account in the website. When signing up, you are obligated to provide your personal
information, mobile telephone number and other details as required by the website. Upon
successful completion of your signing up you will be provided a personal user id, accessible
for you with a password of your choice. Your User ID and password are unique to you, and you
agree not to disclose or share your User ID and password to or with any third party. You are
responsible for keeping your password confidential and for notifying us if your password has
been hacked or stolen.
The accuracy, integrity and completeness of the personal information you enter or allow
anyone on behalf of yourself or your Doctor/Healthcare Service Provider to enter into our
system is your responsibility, and Connect2MyDoctor assumes no liability for it.
Connect2MyDoctor is also not liable for any use or misuse of information transmitted or
received by a third party you have authorized to access or use your account and data on
Connect2MyDoctor shall not be responsible for any undesirable consequences of information,
comments or posts made by you or any Doctor/Healthcare Service Provider or individual
operating on behalf of the same.
While Connect2MyDoctor will take all reasonable efforts for protecting the patient information
it might have to disclose the contact details of the patients if required by any bank, payment
gateway provider or any statutory authorities. The Healthcare Service Providers shall educate
the patients about circumstances under which the information might be disclosed. Data in
your personal health records will be accessible only to your authorized Doctors/Healthcare
Service Providers that you are a registered patient of or consulted with, for the purpose of
providing you with healthcare services that you choose. Non-personalised system analysis of
non-identifiable patient data may be done as part of application service development to
enable better healthcare outcomes. However, the identity of individual patient/users will
Connect2MyDoctor is an online platform providing access to various forms of medical services
offered by third party service providers which are listed through our website. The request to
access the information on the Third Party Service providers may be made through the use of
our web portal or other applications that may be downloaded and installed on Computers,
mobile devices or tablets.
The services which we intend to provide include a platform to find a doctor who has listed
his/her services and facility to request or schedule an appointment for Online consultation via,
Video, audio or text mode of communication and managing self or family information/health
Using the web portal you can take appointments for self and dependent/family with any of
the listed doctor however you agree and understand that the Doctor may chose to cancel the
appointment or re-schedule it.
You explicitly acknowledge that the use of Platform is to facilitate consultation between Patient
and Doctor. You agree that the online consultation and usage of the system is not for
emergency conditions. It is explicitly declared that the platform does not take away the need
for physical consultation by visiting a Doctor’s office/clinic/hospital.
You hereby agree that you will disclose all necessary details to the doctor, which will help
him/her to provide medical advice/guidance. The doctor may choose to ask the patient to visit
his/her clinic/hospital for further checkup or investigation. The use of Connect2MyDoctor
website/service is not a substitute for professional medical diagnosis or treatment and you
may use the information provided at your own risk.
Connect2MyDoctor shall not be responsible for any undesirable consequences of comments
or posts made by any Doctor/Healthcare Service Provider.
By using the services of Connect2MyDoctor, you unconditionally agree to receive automated
SMS text notifications relevant to services from Connect2MyDoctor, to the mobile number you
provided during registration, irrespective of whether you have subscribed to any DND services.
By using our Service, you further agree that:
- 1.You will only use the account for your sole, personal use and will not resell it to a third party;
- 3.You will not authorize others to use your account;
- 4. You will not assign or otherwise transfer your account to any other person or legal entity;
- 5. You will not use an account that is subject to any rights of a person other than you without
- 6. You will not use the Service for unlawful purposes, including but not limited to sending or
storing any unlawful material or for fraudulent purposes;
- 7. You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
- 8. You will not impair the proper operation of the network;
- 9. You will not try to harm the Service or Application in any way whatsoever;
- 10.You will keep secure and confidential your account password or any identification we
provide you which allows access to the Service;
- 11.You will provide us with whatever proof of identity we may reasonably request;
- 12.You will comply with all applicable law from your home nation, the country, state and/or
city in which you are present while using the Service.
You agree that we reserve the right to immediately terminate the Service and block your
account on non-compliance of any of the above terms.
Please refer the Schedule A - Cancellation and Refund Policy
LIABILITY FOR CONSULTATION
It is hereby agreed and understood that “Connect2MyDoctor” is only a Technology platform
providing Internet based solution, linking the patients and the doctors and we take no
responsibility/liability for the consultation/medical advice provided by doctors /Healthcare
Service Providers and any liability arising from the service provided by the doctor or any third
party generated content/report. We further disclose and you agree that we may restrict access
of the user to the systems under certain conditions with prior notification via email/sms. You
further agree that you shall use the web portal only for seeking medical advice/guidance from
the doctors listed. Your access or use of Connect2MyDoctor or its services does not create in
any way, a relationship that may be confidential or privileged or of any kind that would obligate
Connect2MyDoctor, its partners or associated Doctors/Healthcare Service Providers to fulfill
any duties towards meeting your health needs.
RESTRICTION ON YOUR ACTIVITIES
- 1. license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit
or make available to any third party the Service in any way;
- 2. modify or make derivative works based upon the Service; create Internet "links" to the
- 3. send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious
material, including material harmful to children or violate of third party privacy rights;
result in termination of the service and or account. We will have the right to investigate and
prosecute violations of any of the above to the fullest extent of the law. This agreement and
any licenses granted hereunder will terminate if either party become bankrupt.
You agree and declare that you will not initiate any legal proceedings or make us party in any
legal proceedings pertaining to the deficiency in services by the medical practitioners or any
negligence on their part.
Special Cases of Cancellation
In some specific cases, the cancellation fee and cancellation period may differ for the
doctor/health service provider. The money may not be transferred back to the passenger's
credit/debit card and instead the money will be refunded in the form of a Cash Coupon which
can be used during your next transaction. This coupon is valid up to 6 months from the date
of cancellation. Please contact us at [email protected]
with complete details of the
appointment for more information on the cancellation process. In case one needs the refund
to be credited back to his/her credit/card account, please write your cash coupon details to
It takes between10 to 15 days to process a refund request. Even if the refund processing is
finished from the Connect2MyDoctor side, your credit card company and Banks make take
longer time to finish the processing of the refund and post it onto your account. If you haven’t
received a refund after 15 days, first check your bank account again. Then contact your credit
card company; it may take some time before your refund is officially posted. Next contact your
bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
with all the details of the appointment that has been cancelled by you.
You will need to provide the Appointment Id and the receipt of the payment
made for which the refund has been requested.